Catherine McKinnell MP is looking to recruit a Constituency Support Officer to join her busy Gosforth constituency office on a full-time basis, supporting her work for the constituents of Newcastle North.

The role will involve supporting other members of the constituency team on administrative and casework issues, as well as helping Catherine to stay in touch with constituents through community engagement and communications.

Job Title: Constituency Support Officer

Working For: Catherine McKinnell MP (Newcastle North)

Location: Constituency Office in Gosforth, Newcastle

Salary: £22,605 – £36,744 dependent on experience

Length of Contract: Permanent

Responsibilities include, but are not limited to:

• Assist at surgeries, constituency meetings, visits and other meetings and follow up as appropriate.
• Contribute to responding to large numbers of standard queries and assist on more complex cases from members of the public by phone, email, social media, or face-to-face. Ongoing communication may be required.
• Assist with logging cases, monitoring progress and ensuring that all identified actions are taken.
• Ensure records are kept and information managed confidentially in line with the data protection legislation.
• Monitor and update a social media and online presence in the constituency, which could include posting and editing video content and e-newsletters.
• Ensure that the MP is briefed ahead of constituency events and visits, including monitoring any media coverage and preparing drafts of press releases and posts (on constituency, non-party-political matters).
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.

Skills criteria:

• Excellent time management and proven attention to detail
• Good knowledge of IT systems and social media platforms
• Able to work individually and as part of a team
• Work in a sensitive and confidential manner
• Commitment to Labour values
• Professional written and spoken communication style
• A self-starter who can prioritise tasks and manage workstreams
• Preferred: Any experience of casework and/or advocacy work.
• Preferred: Knowledge of the Newcastle North constituency and the issues it faces

Closing date: 10am on 1 November 2024

Interviews will be held in person in the Gosforth office on Friday 8 November.
Successful candidate to start in post as soon as possible.

Application Details

To apply, please send your CV and a covering letter (of no more than one page) to [email protected] with the title “Constituency Support Officer” followed by your name.
For more information on the role, please email us at the address above, and a member of the team will get back to you.